FAQ

How long is the order processing time?

Depending on the amount of orders in our system to be processed, it could take up to three days. Usually, however, we try to get orders out the same day. It also depends on the time of day the order is placed. Orders placed before 2pm GMT+8 will typically go out the same day.

How do I make an exchange?

All Items Purchased From Online Or In Stores Cannot Be Exchanged Nor Refundable.

Do you ship internationally?

Yes, we do ship to most countries including North America, Europe, Australia, New Zealand, China, Hong Kong, Taiwan, Japan, Korea, Indonesia, Thailand and Malaysia. If your country is not listed, please do write in to alan_ng@innatesoaps.com to check with us.

What kinds of payment methods do you accept?

We accept payments through Paypal only. Sorry for the inconvenience caused.